Adding a US phone line doesn't need to mean adding a disconnected system your team has to check separately. For hotels running a property management system, the phone line can plug directly into the workflow you already use.
What PMS Integration Means for a Phone System
At a basic level, PMS integration means your phone platform and your property management system can share information — guest details, reservation status, room availability — instead of your team manually cross-referencing two separate tools every time a call comes in. Practically, this shows up as faster call handling, fewer errors on booking details, and call records that tie back to guest profiles.
FIAS, Explained Simply
FIAS (Fidelio Interface Application Specification) is the standard interface protocol most major hotel PMS platforms support for connecting third-party systems like phone platforms, door locks, and POS terminals. If your PMS supports FIAS, connecting a phone system to it is a matter of configuration rather than custom development.
Systems Commonly Supported
Integration is available with more than 100 PMS platforms via FIAS, including widely used systems in the independent and boutique hotel space:
- Oracle Opera
- Micros Fidelio
- Protel
- TigerTMS
If you're already running one of these, adding PMS-integrated phone reception is largely a matter of enabling the connection rather than rebuilding your workflow around a new tool.
Choosing the Right Plan
PMS integration is available on the Gold plan, which is built for properties that already have an established front-desk system and want the phone line to work with it rather than alongside it. Properties without an existing PMS, or that are happy to keep call handling separate for now, are typically well served by the Bronze or Silver tiers instead.
Not sure which tier fits your setup? Compare plans or book a demo and we'll confirm compatibility with your specific PMS before you commit to anything.